Refund Policy

Last updated: February 13, 2026

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer returns within 14 days of purchase. You can return your product for a refund to the original payment method.

Conditions of Return

Refunds are only supported if no credits have been used and the request is made within 14 days of purchase.

Return Process

To return an item, email us at support@tweetsoul.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Refunds

After receiving your request and verifying the account status, we will process your refund. Please allow at least 14 days for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at support@tweetsoul.com.